Terms & Conditions:
By placing an order with us, you are accepting these terms and conditions. Our terms and conditions may change at any time, Please check regularly before ordering products in order to be fully informed. If you don’t agree with the terms and conditions set out below, you should not use this website. If you have any queries about our terms and conditions, please contact us
Houseofjaffa.shop is a part of The Sampling Group LTD, registered in England & Wales, Company No. 10864376 Registered office: 91 Brick Lane, E1 6QL London UK. Our registered VAT number is GB310255357. House of Jaffa and The Sampling Group LTD total liability for any claim, however it arises, will not exceed the price paid by the customer of the goods supplied by House of Jaffa and The Sampling Group LTD to the customer. House of Jaffa and The Sampling Group LTD will not be liable for any resulting customer loss, whether this arises from a breach of duty in contract or in any other way. House of Jaffa and The Sampling Group LTD cannot accept any liability for a failure to comply with specific instructions stated in a catalogue or on the website. This statement and The terms do not affect your statutory rights.
What you agree to
Your contract for purchases made through houseofjaffa.shop is with House of Jaffa and The Sampling Group LTD, and all goods ordered by you are for your own private and domestic use only and are not for resale. You must be eighteen years old or older. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site. All details you provide to House of Jaffa and The Sampling Group LTD for the purpose of ordering or purchasing goods must be true, accurate, current and complete in all respects; and the credit or debit card you are using must be your own and there must be sufficient funds in your account to cover payment of the product(s) ordered. You agree that email can be used as means of communication.
Not committing fraud
You will not use a false name or a known invalid credit card to order. This is a crime, and anyone caught deliberately entering an incorrect or fictitious order will be prosecuted to the fullest extent of the law. House of Jaffa and The Sampling Group LTD tracks the electronic ‘fingerprints’ of every order placed on houseofjaffa.shop to enable us, and all legitimate crime prevention and prosecution authorities, to trace individual users engaging in criminal activities on or using our website.
Our right to end the agreement
House of Jaffa and The Sampling Group LTD reserve the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you:
if you fail to make payment to us when due
if you breach any of our terms and conditions
if, when requested by us to do so, you fail to provide within a reasonable time frame, enough information to let us to check the accuracy and validity of any information supplied by you, or your identity
if we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on houseofjaffa.shop
You agree that if you break these Conditions, or if any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that House of Jaffa and The Sampling Group LTD or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your personal information unless you can prove that such use was fraudulent.
When placing an order, you agree that any and all information given is accurate and complete. All orders are subject to acceptance and product availability. Availability information for products is listed on each individual product description. All prices listed on houseofjaffa.shop are correct at the time of entering the information, but we reserve the right to change prices of any product at any time. All prices for purchases in the UK and European Union include VAT. No contract for the sale of any product will exist between you and houseofjaffa.shop until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email. A confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost (including VAT and P&P where applicable) and usual delivery times. You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect. If your order has not been accepted, you will receive an email from us telling you the reasons why.
The delivery period is stated in the email that you will receive once your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock. You may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note customs policies vary from country to country. We recommend you contact your local customs office for further information. Please note international shipments may be subject to cross-border inspections by customs authorities. In the event that your order does not arrive within the approximate delivery period stated, we will do our best to assist in tracking your order. In the event of non-delivery of your order we are unable to process a replacement order until 21 business days following the original shipment date.
houseofjaffa.shop accepts most major credit/debit cards. All credit and debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.
If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 DSRs, you have the right to cancel your order with us, provided you give us written notice any time after your order has been placed, up until 7 working days from the day after you received your order. If you haven’t submitted an order, you may clear a product in your shopping basket at any time by clicking the ‘Remove’ button next to it. If you have submitted your order and received a confirmation email from us, you can still cancel your order as long as it is before 18:00 GMT on the day you placed the order. Please email your cancellation marked ‘URGENT CANCELLATION’ to the Customer Service team and list your name, address, product ordered and order code on the email. If you wish to cancel your order after 18:00 on the day you placed your order, you will need to follow the same procedure however we cannot guarantee the cancellation and you might have to wait until you receive the product and then follow our Returns procedure. Once we’ve heard from you that you wish to cancel an order, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 30 days of your order, provided the goods you return are in the same condition that they were in when delivered to you. You will be liable for any charges incurred when returning the goods to us, unless the return is as a result of an error on our side. All items must be returned unused, in their original condition and from the country that the order was delivered to.
You may return items sold to you by houseofjaffa.shop within 14 days from the date of delivery for a full refund, providing that the return tag remains attached to the garment and the item is in the same condition. For more information, please see our Delivery and Returns page. No returns or refunds on any items purchased on sale.
When you pre order an item from us we will produce the item especially for you in the correct size and colour ordered by you. Therefore no returns, exchange or refunds will be accepted. On Pre Order items please measure your body and compare to our size chart to make sure you are pre ordering the correct size. If you are unsure about fit, fabric or shape, please contact us before placing the pre order. Each individual item’s make and lead time will vary and we will get in touch with you to confirm latest shipping date for your order.
Made to Measure
House of Jaffa and The Sampling Group LTD offer the exclusive opportunity to have items designed and made especially for you for the most important events in life. We will work with you on the design, colours and fabric choices and provide optional fittings for each item. Items will be priced individually and will have varying lead-times for manufacture and shipping, further information will be given to you after initial inquiry. No refunds, exchanges or returns are available for made to measure items.
Damaged, defective or incorrect goods
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 10 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.
House of Jaffa and The Sampling Group LTD will not pass on your personal, credit or debit card details to any third party without your permission. We will never ask for personal details via email. If you receive an unsolicited email asking you for your houseofjaffa.shop login details, please contact our Customer Service team immediately.
We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice. If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfill an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on houseofjaffa.shop is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card.
We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.
Third party claims
The products sold on houseofjaffa.shop are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from houseofjaffa.shop
We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers. We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
We will have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
Any loss of goodwill or reputation; or
Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions will exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
All rights, including copyright, in the content of the House of Jaffa and The Sampling Group LTD web pages
are owned or controlled by House of Jaffa and The Sampling Group LTD. In accessing houseofjaffa.shop web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the web pages for any other purpose whatsoever without the prior written permission of House of Jaffa and The Sampling Group LTD. This website as a whole is protected by copyright, trademark, trade dress, intellectual property and other applicable laws. All worldwide rights are reserved.
Third party information
We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for House of Jaffa and The Sampling Group LTD products are those stated on the House of Jaffa and The Sampling Group LTD website, in House of Jaffa and The Sampling Group LTD catalogues or on other official House of Jaffa and The Sampling Group LTD material. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These Conditions govern our relationship with you. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation except where that representation has been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this Clause will limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
The Conditions will be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.